Twitter's Harassment Problem Is Baked Into Its Design
“While nothing is stopping people from finding out more information before responding, the clearest affordance Twitter has is for these “drive-by” responses (I’ve been mansplained to by many people who I presume haven’t even looked at my bio to see the “engineering professor” there before trying to school me on my research field—per Telemachus, “of me most of all”). This amplification and context collapse, coupled with the ease of replying and of creating bots, makes targeted harassment trivially easy, particularly in an environment where users can both mostly live in their own ideological bubble by following people who share their views, however abhorrent, and who can easily forget that there is a real person behind the 140 characters of text.”
Another great piece from Debbie Chachra, one of my favorite thinkers and writers lately. How we build products matter and we aren't thinking about that nearly enough these days.