“As Facebook knows well, every choice involves a trade-off, and every trade-off involves a cost. The decision to prioritize encryption and interoperability meant, in some ways, a decision to deprioritize safety and civility. According to people involved in the decision, Chris Cox, long Zuckerberg’s most trusted lieutenant, disagreed with the direction. The company was finally figuring out how to combat hate speech and false news; it was breaking bread with the media after years of hostility. Now Facebook was setting itself up to both solve and create all kinds of new problems. ”
I've been reading all the Facebook articles because I'm fascinated how a company can continue on with so many mistakes. In many respects I get why they keep making them, the top leadership doesn't get it, ultimately, and so they keep making foolish choices. But I still love reading these pieces to get a glimpse inside the company.